Quality for Product and services

Product quality

1. Reliable (performs as expected)

2. Easy to use

3. Easy to maintain when completed

4. Available when needed

5. Flexible for future needs

6. Good value for money spent

7. Intuitive / easy to understand

8. Secure

9. Well documented

10. Minimally defective

11. Responsive

12. A match to client needs

Service quality

1. Responsive (you get back to the client quickly)

2. Competent

3. Accessible

4. Courteous

5. Good communicators

6. Credible

7. Knowledgeable of the client business

8. Reliable (you do what you say)